OT-RCBS customer service.

roundup · Post by **roundup** » Mon Jun 07, 2010 1:25 pm

The customer service provided by RCBS is first rate. It began with me some years back when I sent them a 222 Remington FL die that was scratching cases to have them buff it. I probably was at fault for the die. They sent me a brand new die at no charge. Over the years I have used the toll-free line for information and technical advise. Recently I discovered that the expander ball rod on my FL .35 Remington die was bent. They are sending me a new one at no charge. The vast majority of my reloading equipment is RCBS. And will continue to be so.

J Miller · Post by **J Miller** » Mon Jun 07, 2010 1:54 pm

I have had the same treatment from them. Excellent folks to deal with.

Joe

Griff · Post by **Griff** » Mon Jun 07, 2010 2:04 pm

roundup wrote:The customer service provided by RCBS is first rate. It began with me some years back when I sent them a 222 Remington FL die that was scratching cases to have them buff it. I probably was at fault for the die. They sent me a brand new die at no charge. Over the years I have used the toll-free line for information and technical advise. Recently I discovered that the expander ball rod on my FL .35 Remington die was bent. They are sending me a new one at no charge. The vast majority of my reloading equipment is RCBS. And will continue to be so.

Aye, that's been my experience with them on both occasions I've needed their help.

kimwcook · Post by **kimwcook** » Mon Jun 07, 2010 3:48 pm

I received a RCBS Chargemaster for Christmas and it went Kaput in about a half hour of working. I sent it back and they sent me a new one. No questions asked. They'll continue to get my business.

Edit: They also sent a check to cover the shipping back to them.

rock-steady · Post by **rock-steady** » Mon Jun 07, 2010 4:14 pm

+1 for excellent customer service from RCBS!

TedH · Post by **TedH** » Mon Jun 07, 2010 6:51 pm

They have always gone above and beyond in my experience.

Post by **Chuck 100 yd** » Mon Jun 07, 2010 8:26 pm

My RCBS Lubri-sizer was leaking around the bottom of the base. Not a lot, just enough to bug me, so off it went back to them. Several days later here comes a brand new one.
The very first bullet in the die and the spot welds on the handle linkage broke and I set with the handle in my hand.

I drilled through the spot welds and the handle and installed button head stainless bolts and nylock nuts. It has been working fine now for many years.

They are good people and you know about Murphy.....

OT-RCBS customer service.

OT-RCBS customer service.

Re: OT-RCBS customer service.

Re: OT-RCBS customer service.

Re: OT-RCBS customer service.

Re: OT-RCBS customer service.

Re: OT-RCBS customer service.

Re: OT-RCBS customer service.