I just got me a new Winchester 1873 44-40. Needing bullets to try out, & following info in a recognized book on black powder 44-40 I ordered a box of Lyman 200 gr bullets & ask for BP lube, sized .428 from Montana Bullet Works. Box was labeled correctly so I did not question it. Loaded up & went shooting, high wind conditions wont do bench rest groups, but mine were non-existant (Condition of new barrel definitely not a help, more info on that if anyone interested). Any way got home & went looking on MBW's web page & found that the bullets were not Lyman but RCBS (only 1 grease groove, not 2). I contacted MBW & explained the problem, their response was 1- a sincere apology, 2 told to not bother shipping bullets back, just use them if possible for other loads, 3 a new box of correct bullets with SPG lube would be sent in about a week or so.
2 days later I got an email the correct lyman bullets with SPG lube were sent. I had them in about another 3 or 4 days.
Now THAT is what I call exceptional customer service. I would like to say that if anyone needs some quality cast bullets Montana Bullet Works should be at the top of the list, By the way, their 295 & 335 grain bullets for the 480 Ruger are great stuff also.
CL
