OT- Aladdin Stanley Stainless Steel Thermos Died

[Shasta]

I thought this might be of interest to you guys since just about everybody has one. I have a one quart Aladdin Stanley stainless steel thermos bottle that ceased to keep my coffee hot for even a couple hours. It was made in 1986, per the date stamp on the bottom. I knew they claimed a lifetime warranty, so I did the old Google search and found their customer service.

I emailed them with the problem and the serial number on the bottom of the thermos. The next day I got a reply email from a real person! She is

Gina Badilla Consumer Support Specialist

DIRECT 206 923 9861 - FAX 206 441 2823

PMI - Aladdin - Stanley - www.pmi-worldwide.com

She politely explained that the one quart model was currently unavailable, and asked if a 1.4 quart model would be an acceptable substitute? YEP!

Sure enough, yesterday I received my new thermos via UPS, free shipping and I didn't even have to send in the old thermos. Now that is great customer service!!

If you believe the old saying that "every cloud has a silver lining" then so must every silver lining have a cloud. My new thermos was marked "Made in China".




SHASTA

[.45colt]

I am Happy with the service they provided but like everything else more and more companys just can't afford the cost of manufacturing in the states. .

[olyinaz]

GREAT customer service.

Oly

[MrMurphy]

I can attest the large construction size model that holds about 1.5 liters will go ballistic the length of a Humvee interior, take some dents and not leak or crack.

Mine did it twice.

[Hobie]

My dad always liked his Stanley thermos. He had one. When mom died we never thought that we should pursue the warranty on his battered thermos. I think it went to the charity shop. I also didn't know that Stanley WAS Alladin! (had to google it) I remember Dad going to work every morning with his baloney sandwich wrapped in waxed paper and his Thermos full of coffee.

[kooz]

Yes, the Stanley thermos used to be awsome, but now it is made in China unfortunately. I needed a new thermos for hunting this year and went looking, only to find that there are no thermoses made in the US anymore. Oh well I guess it will go well with the jap Miruku rifle, chinese made under armor and chinese Danner boots oh and don't forget the chinese Gerber knife . Ok rant is over.

[cshold]

Hobie the camera picture in my mind after reading your post:

A young dad out there on the fist day of deer season;
That same well used Stanley thermos.
A baloney sandwich wrapped in wax paper.
Wearing a Woolrich red & black plaid hunting outfit.
A Winchester Model 94 30WCF or 32spl. In his hand.

“AND ALL AMERICAN MADE”.

[Rusty]

Yep my first one lasted over 20 years. When it went under I called an 800 number and a brand new made in China arrived in a few days. Too bad the made in China version only lasted a mater of months. I just canned it.

[gundownunder]

What a coincidence
I bought mine about 20 years ago and it spent a few years in the shed as I didn't need it.
When I got it out a couple months ago it was dead.
I'll have to ring them and see if I get a real warranty or an "over there" warranty.