I had a Plano Molding Company aluminum gun case for 3 years. It cost about $100 new. After many, many airline journeys one of the four latches broke off. I e-mailed Plano on Friday morning asking how to purchase one latch (which screws right off and is easily replaced). I did not receive any reply or correspondence.
Today a brand new CASE came via UPS - NO CHARGE!
The old case is perfectly servicable if I buy some kind of latch at the hardware store and screw it on.
Excellent customer service and outstanding support - especially considering this was not a high dollar item to begin with. Check out the cases they offer at: www.planomolding.com
Praise for Plano
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- marlinman93
- Advanced Levergunner
- Posts: 6473
- Joined: Sun Apr 01, 2007 3:40 pm
- Location: Oregon
FWIW - I bought a new latch today at Ace Hardward for $2.99 (2-pack)and fixed the old case as good as new. I figured there was no sense in having identical cases, so I made partitions for the old case interior to make it a true two gun breakdown case specifically for shotguns.
I still can't believe Plano was so responsive and accomodating by sending me a new case - but I appreciated the service so much I will be buying their brand tackle box and gun cleaning accessories box this week.
I still can't believe Plano was so responsive and accomodating by sending me a new case - but I appreciated the service so much I will be buying their brand tackle box and gun cleaning accessories box this week.