Fed up with S&W

[wvfarrier]

Pretty fed up with S&W. My brand new 627-5 (2.62") came with a front sight that just falls out. Contacted the service dept and was told it was not a warranty claim and I would have to pay for it.....on a $1000 gun. Absolutely ridiculous.

[GunnyMack]

That's hogwash! If they told me that I would have told them this was the LAST of their products I would buy AND I'd also include that I would steer people AWAY from their products for the rest of my days. I'd also find every way to bad mouth them!
That said, I'd write a letter to the President of S&W with pictures included of your 'grand' revolver, I'd keep calling the customer service number until they relented and decided to fix the problem!
Heck a little internet snooping and you might find email addresses for the board of directors!

[OldWin]

Time for a YouTube video.

[wvfarrier]

Apparently this has been an ongoing issue with this model. I found a solution online and fixed it myself. Its definitely my last smith

[OldWin]

I've heard of quality and horrid fit issues with Performance Center guns also. One guy I know returned one three times. Canted barrel, horrid machining, forcing cone issues.

[GunnyMack]

So much for quality control!!

[gamekeeper]

S&W service department need to take a few lessons from Henry Repeating Arms Co.

[2ndovc]

I'm done with new ones too. I bought a new 610/ 10mm last summer. On round number 8 the cylinder bound up and when I tried to eject the shells the whole cyl. fell out. I sent it back to S&W and after several months they sent it back stating it was operator error! I've been shooting DA sixguns for 40 years and never have I had a cylinder push over the stop while ejecting the empties. Guess I'll stick to Colt's and Rugers!!

jb

[piller]

Front sight falling out? NO WAY is that anything that should not covered by warranty. I would think it comes from a machining error.

[Nath]

$1000! Some paper weight!
S&W have gone...in my mind....like Remington. I mean don't bother with anything after 1990!

[wvfarrier]

The dovetail was machined too deep. I fabricated a stainless shim from a C clamp and seated it with some red loctite. Rock solid now

[Bill in Oregon]

Shame on Smith & Wesson.

[crs]

Very sad.

No new ones for me either.
I will stick to the old ones that I have used for many years.

[stretch]

Wow - really?!

That's VERY bad news.

I've got a number of fine S&W revolvers. I've always considered them the
Gold standard.

I have a Model 10-5 that someone ruined the bluing on that I was considering
sending in for a complete refinish. $245ish+ shipping to make it look like new.
I guess I'll have to reconsider....

-Stretch

[Jay Bird]

Yea, even Cadillacs and Ferraris have their quality control issues.

It's great that we live in a free society......For people who are fed up with minute extremely small Smith & Wesson, Colt, and Ruger quality control issues, we have the choice and freedom to send our money overseas to great junk producers like Taurus, Uberti, Chiappa, or Bersa..... ---6

[6pt-sika]

Only S&W’s that’ll find their way into my accumulation need pinned barrels and recessed cylinders

[marlinman93]

To someone like myself who has collected S&W revolvers and semiautos for many decades, this is very sad. I don't own a S&W newer than 1982, but I remember how great their service was deacdes ago, even on guns I bought used and were well beyond warranty.
Back when I was shooting bullseye matches I used my 745 IPSC for the .45 part of the 2400 match, and had trouble with cycling reliably with lighter loads. No fault of the gun, but I called S&W to ask what could be done? The service tech asked for my name and mailing address and said he'd send me a set of 4 springs to try in my gun. I asked what the cost would be and he said "no charge", and keep them all once I figure out which worked best.
Sounds like that attitude is long gone today!