Lee Precision customer service

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765x53
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Lee Precision customer service

Post by 765x53 »

I recently broke the steel clamp that holds the handle of my 1987 "2001 Challenger" press.
The steel broke, not the aluminum.
I sent in the broken part for replacement.
Lee returned the entire updated steel toggle and linkage.
My thirty year old press is now updated to 2018 configuration.
Thank you Lee Precision!
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GunnyMack
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Re: Lee Precision customer service

Post by GunnyMack »

Most 'customer service' now a days SUCKS- but it has been my experience that all of the gun/ reloading companies are exceptional at keeping us happy! All the more reason to keep buying dies and bullets!!
BROWN LABS MATTER !!
piller
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Re: Lee Precision customer service

Post by piller »

I have the Lee press from an anniversary kit. About a year ago the aluminum parts of the toggle link broke. I went online, and they offered the updated replacements for free. I started ordering, and I put my phone number in the form. A few minuted after I started, my phone rang. It was a representative from Lee Precision. She asked about my press, and told me where to look for what she wanted. I gave her the information, and she completed the order for me with the exact items needed to fix and update my press. I received everything in about 5 days at no charge. My press works perfectly now. I recommend Lee Precision. They stand behind their products and are friendly to their customers.
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stretch
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Re: Lee Precision customer service

Post by stretch »

Yeah, it's amazin'.

The reloading/gun companies that seem to make excellent, American-made products
have outstanding customer service. As a result, they have loyal customers
and have been profitably in business for decades.

Corporate America could learn something from that............

-Stretch
Flatop
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Re: Lee Precision customer service

Post by Flatop »

I've experience the very same results as the original poster! Very please with Lee.
piller
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Re: Lee Precision customer service

Post by piller »

I have found that I like the Hornady lock rings to replace the original Lee lock rings. I have also replaced the lock rings on my RCBS dies with Hornady lock rings. The Hornady lock rings are easier to use than the RCBS ones, and more of a solid lockup than the Lee ones. They are not a difficult ring to adjust in my experience. I guess I have my preferences.
D. Brian Casady
Quid Llatine Dictum Sit, Altum Viditur.
Advanced is being able to do the basics while your leg is on fire---Bill Jeans
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earlmck
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Re: Lee Precision customer service

Post by earlmck »

Good to know about the Lee customer service. Most of my dies are Lee (price, properly shaped expander, ability to remove a stuck case, price) but like piller says, they get Hornady lock rings.
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Ysabel Kid
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Re: Lee Precision customer service

Post by Ysabel Kid »

Most of my reloading gear is Lee Precision stuff. That is what I started with... almost 40 years ago. Still load on the same press! :D
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AJMD429
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Re: Lee Precision customer service

Post by AJMD429 »

piller wrote: Sun Jul 01, 2018 11:40 pm I have found that I like the Hornady lock rings to replace the original Lee lock rings. I have also replaced the lock rings on my RCBS dies with Hornady lock rings. The Hornady lock rings are easier to use than the RCBS ones, and more of a solid lockup than the Lee ones. They are not a difficult ring to adjust in my experience. I guess I have my preferences.
Same here. Even with the 4-hole turret press, where inserts should mean once dialed-in most dies stay put, I still can't warm up to the squishy-endpoint of the Lee o-ring die nuts. They are about the only thing I don't like in the Lee lineup.
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