RCBS CUSTOMER SERVICE
Forum rules
Welcome to the Leverguns.Com General Discussions Forum. This is a high-class place so act respectable. We discuss most anything here other than politics... politely.
Please post political post in the new Politics forum.
Welcome to the Leverguns.Com General Discussions Forum. This is a high-class place so act respectable. We discuss most anything here other than politics... politely.
Please post political post in the new Politics forum.
RCBS CUSTOMER SERVICE
I unpacked my RCBS Electronic Scale and Electronic Powder Measure this week. I had packed them up in 2009 before we moved to Africa.
The Powder Measure worked fine. The Scale kept giving me an error message.
I emailed RCBS yesterday and in a couple hours received a reply stating that they had not produced that model in years and had no provision for fixing them .. BUT they included a paper with instructions on how to reboot the Scale.
I tried it. It took 5 minutes and it worked just great!
I sent them a Thank You and how I really appreciated their prompt reply.
I like it when companies take interest in their customers ... even if it was from years past.
The Powder Measure worked fine. The Scale kept giving me an error message.
I emailed RCBS yesterday and in a couple hours received a reply stating that they had not produced that model in years and had no provision for fixing them .. BUT they included a paper with instructions on how to reboot the Scale.
I tried it. It took 5 minutes and it worked just great!
I sent them a Thank You and how I really appreciated their prompt reply.
I like it when companies take interest in their customers ... even if it was from years past.
-
- Advanced Levergunner
- Posts: 6972
- Joined: Tue Apr 03, 2007 8:52 pm
- Location: Ridgefield WA. USA
Re: RCBS CUSTOMER SERVICE
Yup , RCBS is a great company. I have had several great similar experiences with them over the years.
- J Miller
- Member Emeritus
- Posts: 14881
- Joined: Sat Mar 31, 2007 7:46 pm
- Location: Not in IL no more ... :)
Re: RCBS CUSTOMER SERVICE
I have had excellent service from RCBS. I guess that's why i have more green boxes than any others.
Joe
Joe
***Be sneaky, get closer, bust the cap on him when you can put the ball where it counts .***
- Sixgun
- Posting leader...
- Posts: 18632
- Joined: Sun Sep 16, 2007 7:17 pm
- Location: S.E. Pa. Where The Finest Winchesters & Colts Reside
Re: RCBS CUSTOMER SERVICE
That's why I have 5 of their presses and about 80 sets of dies, along with moulds, and a million other accessories.----6
Re: RCBS CUSTOMER SERVICE
Ive also had great service from them. I had trouble with jacketed 45-70 bullets not having enough neck tension. I called to see if they had other diameter expander plugs. They didnt for 45-70, but they sent me one for 45 Colt to try, for free, and let them know how it worked out. It worked great.
"Far better it is to dare mighty things, to win glorious triumphs even though checkered by failure, than to rank with those poor spirits who neither enjoy nor suffer much because they live in the gray twilight that knows neither victory nor defeat." -Theodore Roosevelt-
Isnt it amazing how many people post without reading the thread?
Isnt it amazing how many people post without reading the thread?
- Griff
- Posting leader...
- Posts: 20829
- Joined: Sat Mar 31, 2007 4:56 pm
- Location: OH MY GAWD they installed a STOP light!!!
Re: RCBS CUSTOMER SERVICE
+1. And why I have more of their products than any other brand.Chuck 100 yd wrote: ↑Thu Oct 19, 2017 9:19 am Yup , RCBS is a great company. I have had several great similar experiences with them over the years.
Griff,
SASS/CMSA #93
NRA Patron
GUSA #93
There is a fine line between hobby & obsession!
AND... I'm over it!!
No I ain't ready, but let's do it anyway!
SASS/CMSA #93
NRA Patron
GUSA #93
There is a fine line between hobby & obsession!
AND... I'm over it!!
No I ain't ready, but let's do it anyway!
-
- Advanced Levergunner
- Posts: 5493
- Joined: Mon Apr 02, 2007 9:23 pm
- Location: Batesville,Arkansas
Re: RCBS CUSTOMER SERVICE
With just phone call I think I have received more from them as free replacement parts than die sets I have bought.
JerryB II Corinthians 3:17, Now the Lord is that Spirit: and where the Spirit of the Lord is, there is liberty.
JOSHUA 24:15
JOSHUA 24:15
- Ysabel Kid
- Moderator
- Posts: 27843
- Joined: Mon Sep 17, 2007 7:10 pm
- Location: South Carolina, USA
- Contact:
Re: RCBS CUSTOMER SERVICE
Always good to hear about a company that really treats their customers like, well, valuable customers - the most precious asset any business can have!
Re: RCBS CUSTOMER SERVICE
Personal stories about how you were treated as a customer are the best advertising that there is.
D. Brian Casady
Quid Llatine Dictum Sit, Altum Viditur.
Advanced is being able to do the basics while your leg is on fire---Bill Jeans
Don't ever take a fence down until you know why it was put up---Robert Frost
Quid Llatine Dictum Sit, Altum Viditur.
Advanced is being able to do the basics while your leg is on fire---Bill Jeans
Don't ever take a fence down until you know why it was put up---Robert Frost
-
- Advanced Levergunner
- Posts: 4416
- Joined: Wed Sep 12, 2007 12:33 pm
- Location: Wyoming and Arizona
Re: RCBS CUSTOMER SERVICE
Good guys. 95% of my reloading gear is RCBS.